Support

Write to support@pyrasys.com and we answer within two business days.

I lost my recovery phrase

There is nothing we can do. The phrase is the only key to the account, it never leaves your device, and no copy of it exists anywhere else. Create a new identity and ask your contacts to scan your new QR code.

Calls don't ring when the app is closed

Incoming calls reach a sleeping phone through Apple's and Google's push services. Check that notifications are enabled for PCall in your system settings, and on Android that battery optimisation is not restricting it.

How do I add someone?

Both of you open Contacts. One shows their QR code, the other scans it. There is no directory and no search by phone number — that is what keeps an address from being linked to a person who did not choose to link it.

How do I report abuse?

Open the three-dot menu on a chat, a post or a comment and choose Report. Blocking is offered in the same step and takes effect immediately. Reports are reviewed within 24 hours.

How do I delete my account?

Profile → Delete Account. It removes your profile, contacts, group memberships and Social posts from our server, permanently.